Refund policy

We want you to love your purchase from The Twisted Fae. If you're not completely satisfied, we're happy to accept returns under the following conditions:

To initiate a return, please contact us within 7 daysof receiving your order. Items must be returned in their original condition and packaging.

Return shipping costs are the responsibility of the buyer, except in cases where the item arrives damaged, defective, or incorrect — in which case we will cover return shipping and resolve the issue promptly.

Please package returns carefully. Many of our items are fragile collectibles. Returns that arrive damaged due to inadequate packaging may not be eligible for a full refund.

Refunds will be issued to your original payment method once the returned item is received and inspected. Please note that original shipping costs are non-refundable.

To start a return, contact us at [your email address] before sending anything back.